IT, Voice and Data Systems

Our IT and phone system is designed to provide you with state of the art, fast secure communication links between you, your customers, partners and colleagues.

This is how we achieve this standard as part of the serviced office package:

Telephones

As part of the serviced office package you pay no line rental and get a multi-line telephone handset which has facilities such as speed dial programming, hold, mute, transfer, conference, call forwarding & advisory messages.

• Each desk has a DDI phone number so if required people can contact you directly at your desk via an 0113 number.
• Each phone has Individual voicemail box so you do not miss any calls.
• Incoming calls can be answered in your company name by one of our friendly front of house reception staff
• Any of your phone numbers can be routed to any phone, group, queue or voicemail.
• The external hot-desking system enables you to use your direct dial phone number but answer the call on your mobile, at home or in another office. The call can still be transferred to someone else in the office or back to reception and your voicemail.
• Hot desking allows you to control when you are available, and if you miss a call, it can be answered by out front of house staff or a colleague. (Additional set up fee’s apply to hot desking service)

The Computer Network

Our serviced office package offers you free and full access to our internet connection which has the following benefits:

• Access to and use of our super fast, fully managed fibre optic Internet connection. Always on back up connection in case f the worst. 
• Highly resilient ICT environment to ensure constant connection. 
• High quality firewalls to keep your network safe from unwanted visitors and spam.
• Each company is provided with its own secure VLAN (Virtual Local Area Network) which you connect to via the back of your phone.
• Network monitoring and high level of support from our ICT specialist partners to ensure optimium performance.
• A multitude of additional extras include:
• Remote or travelling user and remote office connection with a secure VPN (Virtual Private Network) that route into your network (VLAN).

Comms Room

Calls Wharf boasts a fully equipped, climate controlled comms room in which you can locate your own servers, switches and any other equipment that you will need to put into a comms room. Rack space is available to rent on a per u basis.